OUR  COMMITMENT  TO  YOU

Whats makes us different from your current janitorial services provider?

 

  • Over 20 years of experience serving the central Virgina area

 

  • Open for business 24/7, 365 days a year

 

  • Full service facility management solutions
    • Janitorial, Hard Floor Care, Carpet Care, Window Cleaning, Final Clean

 

  • Stringent hiring and selection process
    • The success of PRISTINE Services starts and ends with the commitment of our team members. Our professional, uniformed, and fully trained team members are provided with the best tools and training necessary to maximize their productivity. Employee satisfaction is essential to delivering consistent, high quality service. The operational knowledge instilled in our employees encourages a "customer first" mindset - one that yields superior performance results. These results are measured via multiple touch-points daily, weekly, and monthly to ensure that every team member within our company becomes a stakeholder in the mission to fulfill our clients ongoing needs. 

 

  • OSHA Certified Training and Safety Programs
  • Pristine Services utilizes Commit 2 Clean training programs through our vendors. Commit 2 Clean is a programmed learning series that provides video-based instruction on a wide range of cleaning applications, and comes with everything your customers need to train personnel on proper cleaning techniques and protocols, including these topics:
    • Carpet Care
    • Restroom Care
    • Floor Care
    • Hazard Communication Program
    • Bloodborne Pathogens
    • Cleaning and Disinfection
    • Daily Office Cleaning
    • Patient Room

 

 

  • Powerful management tools
    • Every customer interaction or task performed for our client- whether it be daily janitorial services, or periodic work orders are documented, scheduled, performed, and tracked by our IT systems. Using integrated software tools, such as ServiceCEO, Cleantelligent and Chronotek, we are able to optimize the routing of our Team Leaders as they travel to various facility locations each day, thereby maximizing their time on-site, and increasing productivity. These systems also allow us to track every service request, labor hour, and site inspection, and provides us with the ability to asses job performance in real-time.

 

  • Commitment to "Green Cleaning"
    • Our company is constantly focused on "Green Cleaning" and sustainable processes. The health and wellness of the adults and children who enter your facility and come in contact with the chemicals and processes used during our cleaning is of utmost importance. "Green Cleaning" is important to improving indoor air quality, productivity in the work place, minimizing the negative effects on the environment and your employees and furthering a great cause.

 

  • Quality Control
    • Pristine Services Total Quality Management Program has been established as the benchmark for TQM programs in the building service contracting industry. It is currently being utilized in all the facilities that we service. Pristine Services comprehensive Total Quality Management system is specifically designed for each customer, and is based on the customer’s individual needs. The metrics and reporting methods are designed in concert with the customer to meet their requirements and agreed upon specifications. Although each program is unique and flexible, the goals and basic elements of our system are the same. All quality assurance findings are reported to the client at a monthly Total Quality Management Feedback Meeting.

 

 

  • Security
    • The security of your facility is of the utmost importance to Pristine Services team members. Only select team leaders have access to building keys and alarm codes. All team members are required to pass drug screening and background testing. We also provide uniforms and pristine services identification badges for all team members.

 

  • Insurance
    • Pristine Services is licensed to do business within the state of Virginia. We comply with all local, state and federal regulations. We are fully insured and bonded to protect our interests and yours.

 

  • State of the Art Equipment
    • A janitor is only as good as his or her tools. Proper cleaning cannot be performed without having the right equipment in place. Many companies provide janitorial services, but are unable to provide the desired results due to old and misused equipment. Pristine Services uses only up-to-date maintained equipment. Our preventative maintenance program has been modeled after the best and maintained in partnership with our vendors. 
  • Details, Details, Details!

TOTAL QUALITY MANAGEMENT (TQM) Program

Pristine Services Total Quality Management Program has been established as the benchmark for TQM programs in the building service contracting industry. It is currently being utilized in all the facilities that we service.

 

Pristine Services comprehensive Total Quality Management system is specifically designed for each customer, and is based on the customer’s individual needs. The metrics and reporting methods are designed in concert with the customer to meet their requirements and agreed upon specifications. Although each program is unique and flexible, the goals and basic elements of our system are the same. All quality assurance findings are reported to the client at a monthly Total Quality Management Feedback Meeting.

 

The following are the main elements of our program:

 

  • Communication
    • Communication is a core element of success for a Total Quality Management Program. It is necessary to ensure that all levels of communication are kept open and that includes the customers and team members. Communication also means the practical use of reporting forms. All inspection and TQM report forms are kept on file for the duration of our contracts.
  • The Pristine Standard
    • Pristine Services team members’ follow a strict adherence to the policies and ethics outlined in our employee handbook. All of our team members are taught to practice honesty and integrity and the importance of solid morals.
    • We provide our professional, uniformed, and fully trained team members with the best tools and training necessary to maximize their productivity. Employee satisfaction is essential to delivering consistent, high quality service. The operation knowledge instilled in our employees encourages a "customer first" mindset - one that yields superior performance results. These results are measured via multiple touch-points daily, weekly, and monthly to ensure that every team member within our company becomes a stakeholder in the mission to fulfill our clients ongoing needs.
  • Training

 

 

  • Teamwork
    • Teamwork means implying to the employees that by working together as a single unit, and making good use of everyone’s talents in one pool can lead to many different benefits.

 

  • Inspection Schedule
    • Site Team Leader – Daily inspections of work performed
    • District Manager – Weekly inspections of environmental analysis
    • Operations Manager – Bi-Monthly inspections of contract compliance
    • President/CEO – Monthly TQM Feedback Meeting

 

  • Service Calls and Proactive Reporting

 

  • Additional Reports - Including:
    • Turnover/Retention Worker's Compensation Claims
    • OSHA Recordable Incidents
    • Schedules
    • Staffing Plans